Brit Hotel Codalysa Marne la Vallée - Torcy

Hotelier's response :
Dear Guest, Thank you for your review. We appreciate you staying with us and having your feedback. While generaly you seem to have enjoyed your experience, we do take in consideration the unsatisfactory aspects you adressed As regards our services, namely coffee and tea in the room, the items are placed in the rooms before the guest's arrival as a welcome gesture. Our staff does not refill them every day as this service is a "welcome" gesture and we do not provide room service for beverages during the stay. However, tea and coffee are available at the front desk and in the breakfast buffet. Reagarding the cleaning service, our staff cleared trash bins and changed the towels on a daily basis, refilled showering gel and toilet paper when necessary. Information regarding the cleaning of rooms especially for long stays is displayed to the attention of our guests in our digital welcome book and even in the elevators ; it clearly stipulates that thorough cleaning and changing of bed sheets is done every 3 days. Should the guest personal items block access to the cleaning crew to do the necessary in the room, the service cannot unfortunately be fully provided. Staff are forbiden to touch and manipulate guest's personnal items. Should the guest refuse cleaning throughout the morning and then request the rooms to be cleaned later in the day when the cleaning staff finished their shift should also be considerd as reasons why the service was probably not provided daily. We are sorry if this service was not up to your standards. We understand the frustration considering the long stay and the fact that our rooms are limited in space. We hope this clarifies the situation though I am sure our staff at the front desk must have also provided this information. We hope that you will consider the positive aspects of your experience and that you will consider coming back to stay with us during your next travels. Kind regards, Management

Hotelier's response :
Dear Mr. Dilip Patel, Thank you so much for your very positive feedback! We are delighted to hear that you appreciated the warm welcome from our team, as well as the cleanliness of your room and our facilities during your stay. The entire team places great importance on guest satisfaction, and your compliments are a wonderful reward for us all. We have also taken note of your comment regarding the Wi-Fi signal and regret that this aspect did not meet your expectations. Your feedback is invaluable in helping us continue to improve the quality of our services. We hope to have the pleasure of welcoming you back very soon. Sincerely, Management

Hotelier's response :
Dear Ms. Csilla, We would like to thank you you for choosing our hotel again this year for your stay and for sharing your positive feedback on our hotel's location and accessibility. We are delighted that the welcome, the bathroom, and the breakfast met your expectations. However, we regret the issues you experienced with the soundproofing and the Wi-Fi connection. Your comments are valuable and help us improve the quality of our service. We look forward to welcoming you back for a future stay. Sincerely, Management

Hotelier's response :
Dear Guest, We sincerely thank you for taking the time to share your review following your stay. We are delighted to learn that the hotel's location and the lively atmosphere of the surrounding area, with its many restaurants, contributed to making your visit enjoyable. We are also pleased to know that you appreciated the warm welcome from our team, as well as the quality of the bathroom and the hotel's access. However, we regret that the room temperature and the air conditioning did not meet your expectations. Please be assured that we have taken note of your comment and will continue to strive to ensure the comfort of our guests. Your willingness to recommend Brit Hotel to your friends and family is greatly appreciated, and we hope to have the opportunity to welcome you back again on your next visit to the area. Sincerely, Management